Shipping Policy

Thank you for shopping with us. This Shipping Policy explains our shipping destinations, shipping fees, order processing times, estimated delivery times, tracking procedures, and how we handle shipping-related issues. By placing an order through https://isladessa.com, you acknowledge this policy, subject to your rights under applicable law.

1. Shipping Destinations

We currently ship to addresses throughout the United States. We do not currently offer shipping to destinations outside the United States.

Please ensure that your shipping address is complete and accurate when placing your order. Shipping availability may depend on whether the destination address can be served through our available delivery arrangements.

2. Shipping Costs

Our standard shipping fees are based on the merchandise total of your order:

• Orders under $150.00: A standard shipping fee of $5.99 applies.
• Orders of $150.00 or more: Standard shipping is free.

The merchandise total used to determine shipping eligibility is calculated according to the applicable order pricing and discount rules. Any shipping fee applicable to your order will be displayed during checkout before you complete your purchase.

No additional shipping surcharge is stated in this policy. Any other charge, if applicable, must be disclosed before you place your order and handled in accordance with applicable law.

3. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Business days are generally Monday through Friday, excluding weekends and applicable public holidays. Processing includes the steps necessary to prepare an order for shipment. The time required to process an order is separate from the time required to transport it to your address.

Processing times may vary depending on order volume, product availability, payment verification, holidays, or other circumstances affecting order preparation.

An order beginning processing on the day it is placed does not mean it will ship that day. All orders remain subject to the normal processing period.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM local time.

• Orders placed before 6:00 PM on a business day will begin processing that day.
• Orders placed after 6:00 PM on a business day will begin processing on the next business day.
• Orders placed on weekends or applicable public holidays will begin processing on the next business day.

Beginning processing does not guarantee same-day shipment. Orders remain subject to the standard processing time of 1–3 business days.

5. Shipping Methods and Estimated Delivery Times

We use standard shipping for deliveries within the United States.

The estimated shipping and delivery timeline is as follows:

• Order processing: 1–3 business days.
• Transit time: Approximately 7–9 business days after shipment.
• Estimated total fulfillment and delivery time: Approximately 8–12 business days from the start of order processing, depending on when the order is placed, weekends, applicable public holidays, and shipping conditions.

Transit time begins after the order has shipped, not on the date the order is placed. These timeframes are estimates, not guaranteed delivery dates.

Actual delivery times may vary because of weather conditions, seasonal or promotional order volumes, carrier operations, incomplete or inaccurate address information, transportation disruptions, or other circumstances beyond our reasonable control.

If a delay occurs, we will handle the matter based on the available order information, the circumstances of the delay, our applicable policies, and relevant legal requirements.

6. Order Tracking

After your order ships, tracking information may be provided through a shipping confirmation email or another tracking option made available for your order.

Tracking information may take some time to become available or show the latest shipment status. Updates may not appear immediately after shipment.

If you have not received tracking information or your tracking status has not changed for an extended period, please email assist@isladessa.com with your order number. We will review the available information and help you determine the next appropriate steps.

7. Shipping Delays

Although we make reasonable efforts to support timely delivery, estimated delivery times may be affected by circumstances such as severe weather, transportation disruptions, high shipping volumes, carrier delays, public holidays, or address-related issues.

If your order has not arrived within the estimated transit period, please contact us by email at assist@isladessa.com or by phone at +1 (951) 482-6739.

When contacting us, please provide your order number and any available tracking information so we can review the status of your shipment.

We will assess delayed shipments on a case-by-case basis. A delay does not automatically entitle an order to a refund, compensation, or free replacement. Any resolution will depend on the circumstances, our applicable policies, and your rights under applicable law.

8. Taxes and Customs

Any applicable sales tax or other government-imposed charge will be handled in accordance with applicable law and the amounts disclosed during checkout. Product prices should not be understood as including every possible tax, duty, or government charge unless that inclusion is expressly stated.

Because shipping arrangements and product origins may vary, customs procedures, import duties, and other import-related charges, if applicable, depend on the actual fulfillment and shipping arrangements for the order. We do not make a blanket guarantee that every possible duty, import fee, or other government charge is prepaid or included in the displayed product price.

If an order involves cross-border transportation or customs procedures, any applicable responsibilities and charges will be determined by the relevant arrangements and applicable law. Please review the amounts and disclosures presented at checkout before completing your purchase.

9. Damaged, Lost, or Missing Shipments

If your order arrives damaged, appears to be missing, or experiences another delivery problem, please contact us as soon as reasonably possible at assist@isladessa.com.

To help us investigate, please provide:

• Your order number.
• A description of the problem.
• Available photographs of any visible damage to the product or packaging.
• Relevant packaging details, tracking information, or other information that may help us review the issue.

For furniture and other large items, we recommend documenting visible damage when reasonably possible and retaining the packaging while the issue is being reviewed. These recommendations are intended to help with the investigation and are not absolute conditions for exercising any rights available under applicable law.

We will review the information provided and, where appropriate, investigate the shipment with the relevant parties. Depending on the circumstances, the available resolution may include a replacement, refund, or another appropriate remedy, subject to our applicable policies and legal obligations.

If tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery address and any available delivery details, and contact us so we can review the situation. A delivery status alone does not automatically determine the outcome of a missing-package claim.

10. Shipping Address Changes

Please check your shipping address carefully before submitting your order.

If you need to correct or change your shipping address, contact assist@isladessa.com as soon as possible. Include your order number and the complete, correct address.

• Before shipment: We will make reasonable efforts to help update the address, depending on the order's processing status.
• After shipment: Address changes may be restricted by the carrier's procedures and the shipment's delivery status. We cannot guarantee that a change will be possible.
• Incorrect or incomplete addresses: Missing or inaccurate information may delay delivery or prevent successful delivery.

If an address correction is not possible, we will review the available options based on the shipment status, applicable policies, and relevant legal requirements. Any applicable charges will be communicated where required before they are incurred.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at assist@isladessa.com and include your order number.

Orders that have not shipped may be eligible for cancellation in accordance with our Return and Refund Policy and the order's processing status.

Orders that have already shipped generally cannot be cancelled directly. If you no longer wish to keep a shipped item, please refer to our Return and Refund Policy to determine whether the order qualifies for a return.

Cancellation requests are not guaranteed once order processing or shipment has progressed beyond the point at which the order can be stopped. Any eligible refund will be handled in accordance with our Return and Refund Policy and applicable law.

12. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information and for reasonably cooperating with delivery arrangements.

If delivery is affected by an incorrect address, incomplete information, an unsuccessful delivery attempt, a carrier issue, or another unexpected circumstance, please contact us so we can review the situation and determine what assistance may be available.

Delivery issues will be assessed based on the specific circumstances, available tracking and shipment information, our applicable policies, and relevant legal requirements. We do not exclude responsibilities or consumer rights that cannot lawfully be excluded.

13. Contact Us

If you have questions about shipping, tracking, delivery delays, damaged items, missing packages, address changes, or order cancellations, please contact us using the information below.

Website: https://isladessa.com

Email: assist@isladessa.com

Phone: +1 (951) 482-6739

Mailing Address: 3779 Farnham Pl, Riverside, CA 92503, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM.

When contacting customer service about an existing order, please include your order number to help us assist you more efficiently.