Privacy policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://isladessa.com, browse our furniture products, create an account, place an order, contact customer service, or otherwise interact with our website.

We are committed to handling personal information responsibly and providing clear information about our privacy practices. This policy is intended primarily for consumers in the United States and is designed to reflect applicable U.S. privacy and consumer protection laws, including California privacy laws where applicable.

The information practices described below apply to the extent the relevant information is collected or the corresponding activity is conducted. Our actual practices, applicable legal obligations, and available privacy choices may depend on the features you use, the service providers involved, and the laws that apply to your circumstances.

1. Scope of This Policy

This Privacy Policy applies to personal information processed in connection with:

• Visiting and browsing our website.
• Viewing furniture products and interacting with website features.
• Creating, accessing, or maintaining a customer account, where available.
• Placing orders, making payments, and arranging delivery.
• Requesting customer support, returns, refunds, or other after-sales assistance.
• Subscribing to marketing communications or managing marketing preferences.
• Communicating with us or otherwise interacting with our website-related services.

This policy covers website visitors, prospective customers, customers, and other individuals whose personal information we process in connection with these activities.

Our website may contain links to third-party websites or use external services, such as payment processing or delivery services. Those third parties may collect and process information under their own privacy policies and practices. We do not control independent third-party services, and their handling of personal information is not governed entirely by this policy.

2. Information We Collect

The types of personal information we collect depend on how you interact with our website and which features you use. We may collect the following categories of information where applicable.

2.1 Identifiers and Contact Information

This may include:

• Name.
• Email address.
• Telephone number.
• Billing and shipping addresses.
• Customer account identifiers and login-related information.
• Other contact details you choose to provide.

We use this information primarily to identify customers, communicate about orders, deliver purchases, and respond to customer service requests.

2.2 Order and Transaction Information

When you place an order, we may collect information such as:

• Products purchased, selected product options, quantities, and prices.
• Order numbers and order history.
• Billing and shipping details.
• Delivery instructions and shipment status.
• Payment status, refund records, and transaction references.
• Records relating to cancellations, returns, and customer service resolutions.

We use this information to process purchases, coordinate delivery, administer returns and refunds, maintain transaction records, and address order-related issues.

2.3 Payment Information

When you make a purchase, payment-related information may be processed to authorize and complete the transaction.

Depending on the payment method and payment provider, relevant information may include transaction identifiers, payment status, billing details, and payment method information.

Payment card numbers, security codes, and other sensitive payment credentials may be collected and processed directly by a third-party payment processor. We do not assume that our website stores complete payment card details or security codes. The information actually collected or retained depends on the payment systems used and their configuration.

2.4 Customer Service Communications

When you contact us, we may collect the information you provide, including:

• Email messages and telephone communications.
• Order numbers and details about your request.
• Information relating to product defects, shipping damage, missing components, or incorrect deliveries.
• Photographs, documents, or other supporting materials you voluntarily submit.
• Records of our responses and the resolution of your request.

We use this information to provide customer assistance, investigate order issues, administer returns and refunds, and maintain appropriate service records.

2.5 Device and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This information may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type, operating system, and technical identifiers.
• Referring pages and pages visited.
• Date, time, and duration of website visits.
• Interactions with website features.
• Diagnostic information and website performance data.

This information may be used to maintain website functionality, diagnose technical problems, protect against misuse, improve performance, and understand how visitors interact with our website.

2.6 Cookie and Similar Technology Information

If cookies, pixels, tags, or similar technologies are used, they may collect information such as session identifiers, browser preferences, interactions with website content, and other usage information.

Depending on the technologies implemented and your choices, these technologies may also support analytics, advertising measurement, or advertising personalization.

Further information is provided in Section 7, Cookies and Similar Technologies.

2.7 Marketing Preferences

If you subscribe to marketing communications or otherwise interact with our marketing activities, we may collect:

• Email subscription status.
• Marketing preferences.
• Records of subscription, opt-out, and unsubscribe requests.
• Information about interactions with marketing messages, where applicable.

We use this information to manage subscriptions, respect your communication preferences, and administer marketing activities where permitted by law.

2.8 Sensitive Personal Information

We do not intend to request sensitive personal information unless it is reasonably necessary for a specific function and permitted under applicable law.

If a particular service or transaction requires the processing of information classified as sensitive under an applicable privacy law, we will handle it in accordance with the requirements that apply to that information and activity.

We do not represent that every category of sensitive personal information defined by state law is collected through our ordinary furniture shopping services.

3. How We Collect Information

We may collect personal information from the following sources, depending on the services and technologies in use.

3.1 Directly From You

We collect information you provide when you:

• Enter contact, billing, or shipping details.
• Create or use an account, where available.
• Submit an order or payment-related information.
• Contact customer service.
• Request a cancellation, return, or refund.
• Subscribe to marketing communications.
• Complete a form or otherwise communicate with us.

You may choose not to provide certain information, but doing so may prevent us from completing an order, delivering a purchase, responding to a request, or providing a particular website feature.

3.2 Automatically Through Website Use

Certain technical and usage information may be collected through server logs, cookies, pixels, tags, or similar technologies, if implemented.

The information collected depends on the website configuration, your browser settings, and the technologies enabled during your visit.

3.3 From Service Providers and Other Sources

Where applicable, we may receive information from third parties that support our business operations, such as:

• Payment processors that provide transaction status or payment confirmations.
• Shipping and logistics providers that provide delivery updates.
• Website technology providers that support website operation.
• Customer support, analytics, or marketing service providers, where used.

We may also receive information from other sources when permitted by law and reasonably necessary for transaction verification, fraud prevention, security, or other disclosed business purposes.

We do not assume that every third-party source listed above is used by our website. Actual sources depend on the services and integrations we operate.

4. How We Use Personal Information

We use personal information for specific business and operational purposes, as applicable to the information collected and the services provided.

4.1 Order Processing and Fulfillment

We may use identifiers, contact information, transaction information, and payment-related information to:

• Process and confirm orders.
• Complete payment transactions.
• Arrange shipment and delivery.
• Provide order updates.
• Address delivery problems.
• Administer cancellations, returns, and refunds.

4.2 Account Administration

Where customer accounts are available, we may use relevant information to create and maintain accounts, authenticate access, manage account settings, and provide account-related assistance.

4.3 Customer Service and After-Sales Support

We may use order records, contact details, and customer communications to answer questions, investigate complaints, assess reported product or shipping issues, process eligible returns and refunds, and resolve transaction disputes.

4.4 Website Operation and Improvement

We may use technical and usage information to maintain website functionality, troubleshoot errors, evaluate website performance, understand visitor interactions, and improve the shopping experience.

Analytics activities will depend on the tools implemented and any choices or permissions required under applicable law.

4.5 Security and Fraud Prevention

We may process relevant information to detect suspicious transactions, protect accounts and website systems, investigate suspected fraud or misuse, enforce applicable website terms, and safeguard customers and our operations.

4.6 Marketing and Communications

Where permitted by law and consistent with applicable consent or opt-out requirements, we may use contact information and marketing preferences to send promotional messages, product updates, or other marketing communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message, where available, or by contacting us.

Transactional messages, such as order confirmations, shipping updates, and refund notifications, may still be sent when necessary to complete or administer a transaction, subject to applicable law.

4.7 Legal Compliance and Dispute Resolution

We may use and retain relevant information to comply with applicable laws, maintain required business records, respond to lawful requests, establish or defend legal claims, and resolve disputes.

We limit these activities to purposes and uses permitted by applicable law.

5. How We Share Personal Information

We may disclose personal information to third parties when necessary for the purposes described in this policy, where authorized by you, or where permitted or required by law.

5.1 Service Providers

Depending on the services used, recipients may include the following categories.

Payment processors: To authorize payments, process transactions, verify payment status, and administer refunds.

Shipping and logistics providers: To arrange delivery, track shipments, coordinate delivery issues, and facilitate returns.

E-commerce, hosting, and technology providers: To operate the website, maintain accounts, process orders, support website functionality, and protect system security.

Customer support providers: To help manage inquiries, complaints, and after-sales requests, where external support tools are used.

Analytics providers: To measure website traffic, understand website interactions, and evaluate performance, where analytics services are implemented.

Marketing and advertising providers: To distribute marketing communications, measure advertising performance, or support advertising activities, where such services are used and permitted by law.

Service providers may process information on our behalf or in connection with their own services, depending on their roles and contractual arrangements. The actual recipients and their activities depend on our operational configuration.

5.2 Professional Advisers and Business Support

Where necessary, we may disclose relevant information to professional advisers, auditors, insurers, or other service providers assisting with legitimate business, accounting, legal, security, or compliance needs.

5.3 Legal Requirements and Protection of Rights

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, cooperate with authorized government authorities, protect the rights and safety of individuals, investigate suspected fraud, or establish, exercise, or defend legal claims.

We will handle such disclosures in accordance with applicable legal requirements.

5.4 Business Transactions

If our business or relevant assets are involved in a proposed or completed merger, acquisition, financing, restructuring, or sale, personal information may be disclosed to relevant parties where permitted by law and subject to appropriate safeguards where required.

5.5 Sale, Sharing, and Targeted Advertising

Certain disclosures of personal information may qualify as a “sale” or “sharing” under applicable privacy laws, even if no money is paid directly in exchange for the information.

For example, some advertising technologies may involve disclosures used for cross-context behavioral advertising. Whether a particular activity qualifies as a sale or sharing depends on the information involved, the purpose of the disclosure, the parties' roles, and the applicable legal definitions.

We do not make a blanket representation in this policy that our website never sells or shares personal information. Our actual practices must be assessed based on the advertising, analytics, and other third-party technologies in use.

Where applicable law grants you the right to opt out of the sale or sharing of personal information, or to opt out of targeted advertising, we will provide the legally required notice and a method to exercise that right.

If a particular disclosure is not conducted, the corresponding activity does not apply to your interaction with our website.

6. U.S. Privacy Laws and California Privacy Rights

Privacy laws differ by state and may apply only to certain businesses, processing activities, or consumers. We handle personal information in accordance with the laws applicable to our activities and circumstances.

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may apply when its legal requirements are met. Other state privacy laws may also apply depending on the nature of our business, the information processed, and the individuals involved.

We do not represent that every privacy law applies to every transaction or that every consumer has identical rights under every state law.

6.1 Rights Available to Eligible California Consumers

Subject to applicable law and its exceptions, eligible California consumers may have the following rights.

Right to Know and Access

You may request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection or use, and the categories of recipients to whom the information has been disclosed. The scope of information available depends on applicable law.

Right to Delete

You may request that we delete personal information we have collected from you, subject to legal exceptions. We may need to retain certain information to complete transactions, comply with legal obligations, maintain required records, protect security, or exercise or defend legal claims, where permitted by law.

Right to Correct

You may request correction of inaccurate personal information we maintain about you, subject to applicable legal requirements.

Right to Opt Out of Sale or Sharing

If our activities constitute a sale or sharing of personal information under applicable law, you may have the right to opt out. This may include certain disclosures for cross-context behavioral advertising.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable law grants this right and our processing falls within its scope, you may request limits on certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

Right to Know About Financial Incentives

If we offer a financial incentive or price or service difference related to the collection, retention, or sale of personal information, we will provide the disclosures and choices required by applicable law.

These rights are subject to eligibility requirements, verification procedures, and legal exceptions. We will not treat every request as automatically applicable or grant a request where an exception permitted by law applies.

6.2 Rights Under Other State Privacy Laws

Depending on your state of residence and the laws applicable to our activities, you may have additional rights, such as accessing, correcting, deleting, or obtaining a copy of certain personal information, or opting out of certain targeted advertising, sales, or profiling activities.

Some state laws also provide a process for appealing a refusal to act on a privacy request.

We will provide applicable rights and processes to eligible individuals as required by the laws governing the relevant processing activity.

7. Cookies and Similar Technologies

Cookies are small data files that a website or a third party may store in your browser or on your device. Similar technologies, including pixels and tags, may collect information about website visits and interactions.

The cookies and similar technologies used on our website depend on the features, integrations, and services actually implemented.

7.1 Strictly Necessary Cookies

These cookies may be used to support essential website functions, such as maintaining shopping cart contents, supporting checkout, preserving session information, enabling security features, and helping the website operate correctly.

Disabling these cookies may prevent certain essential website functions from working properly.

7.2 Functional Cookies

Where used, functional cookies may remember selected preferences, account settings, or other choices to provide a more convenient browsing experience.

7.3 Analytics Cookies

Where analytics technologies are implemented, they may help us understand website traffic, page visits, interactions, and performance so we can identify technical issues and improve the shopping experience.

The information collected and the degree of identification or tracking depend on the tools and settings used.

7.4 Advertising Cookies

Where advertising technologies are implemented, cookies, pixels, or similar tools may be used to measure advertising performance, support advertising personalization, or enable certain advertising activities across websites or services.

Some of these activities may be subject to consent or opt-out requirements under applicable law.

7.5 Managing Cookies

You may be able to manage or delete cookies through your browser settings. The available controls vary by browser and device.

Blocking or deleting certain cookies may affect shopping cart functionality, account access, checkout, or other website features.

If our website provides a cookie preference tool, you can use that tool to review or change the choices it supports.

We do not represent that a cookie banner, consent management platform, or dedicated preference center is currently installed. The availability of such tools must be confirmed based on the website's actual configuration.

Where applicable law requires consent before non-essential cookies or similar technologies are activated, we will obtain the required consent before enabling the relevant technologies. Where consent is not the applicable legal standard, we will follow the notice, choice, and other requirements that apply to the relevant activity.

Cookie controls are not necessarily equivalent to a legally recognized request to opt out of the sale or sharing of personal information. You may need to use an additional opt-out method where required by law.

8. Data Retention, Storage, and Security

8.1 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal requirements.

Retention periods may vary by information category and purpose. For example:

• Order and transaction records may be retained to administer purchases, returns, refunds, accounting, and related legal obligations.
• Customer service communications may be retained to resolve inquiries, maintain service records, and address disputes.
• Account information may be retained while an account remains active and for an appropriate period afterward, where necessary and permitted by law.
• Technical logs and analytics information may be retained according to operational needs, security requirements, and the configuration of the relevant services.
• Marketing preferences and unsubscribe records may be retained as reasonably necessary to honor communication choices and demonstrate compliance.

We do not assign a single fixed retention period to all personal information. When information is no longer reasonably necessary, we will delete it, de-identify it, or otherwise handle it appropriately, subject to legal requirements and reasonable technical limitations.

8.2 Data Storage and Processing Locations

Personal information may be processed or stored by us or by third-party service providers supporting our website and business operations.

The locations where information is stored or accessed depend on the systems and service providers actually used. We do not represent that all personal information is stored exclusively within the United States.

Further information about international processing is addressed in Section 9.

8.3 Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we handle and the risks associated with its processing.

The safeguards applied may depend on the systems, services, and data involved. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

We therefore cannot promise absolute security. You should use appropriate precautions when managing account credentials and transmitting information online.

8.4 Information Disclosure and Consumer Choices

This policy explains the categories of personal information that may be collected, the purposes for which it may be used, and the circumstances in which it may be disclosed.

Where applicable law requires notice, consent, or a choice before a particular activity takes place, we will provide the required mechanism. Depending on the activity, you may be able to change cookie preferences, opt out of certain data uses, or withdraw consent previously provided.

Withdrawing consent does not necessarily require us to delete all related information. We may continue to retain or process information where permitted or required by law, including for transaction administration, legal compliance, security, or dispute resolution.

9. Cross-Border Data Transfers

Our website serves consumers in the United States. However, the geographic location of data storage, processing, or remote access depends on the systems and third-party service providers used in our actual operations.

If personal information is transferred to or accessed from another country, we will handle that activity in accordance with applicable law and provide any required disclosures or safeguards.

The relevant information may include contact details, transaction records, customer service communications, technical information, or other information necessary for the applicable service.

The recipients and processing purposes may include website hosting, payment processing, customer support, data storage, analytics, or other operational services, where those services are used.

We have not assumed that any particular country outside the United States receives personal information. The countries involved, the categories of information transferred, and the safeguards applied must be determined from the actual systems, service providers, and data flows.

Where applicable law requires additional information, notice, consent, or other protections for an international transfer, we will address those requirements based on the circumstances of the transfer.

You may contact us using the details in Section 16 to ask about relevant data processing practices.

10. How to Exercise Your Privacy Rights

If you wish to exercise a privacy right available to you under applicable law, please contact us at assist@isladessa.com.

When submitting a request, please:

1. Identify the privacy request you wish to make, such as a request to access, correct, or delete personal information, or to opt out of a covered data activity.
2. Provide enough information for us to understand the request and identify the relevant account, order, or interaction, if applicable.
3. Respond to reasonable requests for additional information when necessary to verify your identity or authority to act on another person's behalf, as permitted by law.

Please do not send full payment card numbers, security codes, passwords, or other unnecessary sensitive information in your request.

We will take reasonable steps to verify requests when verification is required or permitted under applicable law. The verification process will be proportionate to the nature and sensitivity of the information involved.

We will respond within the time limits required by applicable law. If we cannot fulfill a request, we will explain the reason to the extent required by law and provide information about any available appeal or other review process where applicable.

Certain information may be exempt from deletion or other requests under applicable law. Where an exception applies, we will handle the request in accordance with that exception rather than treating the request as automatically invalid.

We will not require you to create an account solely to submit a privacy request unless permitted by applicable law and reasonably necessary for the particular process.

If a particular privacy law requires additional request methods, an appeal procedure, a designated opt-out link, or another specific mechanism, we will provide the required method for the activities and individuals covered by that law.

11. Marketing Communications and Consent Withdrawal

Where we send promotional emails, you can opt out by using the unsubscribe mechanism included in the message, where available, or by contacting assist@isladessa.com.

We will process unsubscribe requests in accordance with applicable law. You may continue to receive certain non-promotional messages necessary to administer your purchases, such as order confirmations, shipping notifications, or refund updates.

If you previously provided consent for a particular activity and applicable law allows or requires you to withdraw that consent, you may contact us to request withdrawal or use the relevant preference control if one is available.

Where withdrawal applies, we will stop the processing activity for which the consent is no longer valid to the extent required by law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and does not automatically require deletion of information that may lawfully be retained for other purposes.

If applicable law gives you the right to opt out of the sale or sharing of personal information or certain targeted advertising activities, marketing email unsubscribe controls may not be sufficient to exercise that right. We will provide any additional mechanism required by the applicable law.

12. Children's Privacy

Our website is intended for general shopping by consumers and is not designed specifically to target children under 13.

We do not knowingly seek to collect personal information online from children under 13 through services directed to them. However, whether specific children's privacy obligations apply depends on the website's actual audience, the information collected, and the circumstances of the collection.

If we become aware that personal information has been collected from a child in circumstances that require parental consent or other action under applicable law, we will take appropriate steps to address the situation, which may include obtaining the required consent or deleting the information when required.

Parents or guardians who believe that a child has provided personal information in circumstances requiring attention may contact us at assist@isladessa.com.

Nothing in this section excludes or limits any obligation that may apply under the Children's Online Privacy Protection Act (COPPA) or other applicable law.

13. Third-Party Websites and Services

Our website may include links to external websites or use third-party services to support transactions, payments, delivery, customer support, analytics, or other functions.

When you interact directly with a third-party website or service, that provider may collect, use, or disclose information under its own privacy policy and terms.

We do not control all independent third-party practices and cannot guarantee how an external service handles information outside our control. We encourage you to review the relevant provider's privacy information before submitting personal information directly to that provider.

Our use of a third-party service does not eliminate any obligations we have under applicable law for personal information we control or for activities for which we are legally responsible.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, technologies, or applicable legal requirements.

When we make changes, we will post the revised policy on our website and update the effective date as appropriate.

If a change requires additional notice, consent, or another action under applicable law, we will take the steps required for that change. Posting an updated policy alone does not replace any additional consent or notice that may be legally required.

We encourage you to review this policy periodically to understand how personal information is handled.

15. Additional Privacy Information

This policy describes our general privacy practices for the website and related shopping activities. The specific information collected and the choices available to you depend on the features you use, the technologies enabled, the third-party services involved, and the laws applicable to your circumstances.

If you have a question about a particular category of information, a privacy request, or a data processing activity, you may contact us using the details below.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the following information.

Website: https://isladessa.com

Email: assist@isladessa.com

Phone: +1 (951) 482-6739

Mailing Address: 3779 Farnham Pl, Riverside, CA 92503, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM, local time.

Please include a brief description of your question or request. For requests concerning a specific purchase, including the relevant order number may help us locate the associated records. Please do not include unnecessary sensitive information in your initial message.