Terms of Service

These Terms of Service govern your access to and use of https://isladessa.com and purchases made through the website. By using the website or placing an order, you should review these terms together with the applicable policies and information presented during checkout. Any legally required acceptance process remains subject to applicable law and the website's actual checkout and account procedures.

1. Website Use and User Responsibilities

You agree to use the website lawfully and in a way that does not interfere with its normal operation or other users' access. You must not attempt unauthorized access, disrupt website systems, misuse website content, or use the website for unlawful purposes.

If the website provides user accounts, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials. If you suspect unauthorized activity involving your account, contact customer service promptly. Account registration requirements depend on the options made available on the website.

2. Products, Availability, and Pricing

Product descriptions, images, dimensions, colors, materials, specifications, prices, and availability are provided to help you make informed purchasing decisions. We make reasonable efforts to keep this information accurate and useful, but errors, omissions, or outdated details may occasionally occur.

Actual product appearance may vary due to screen settings, lighting, photography, or other factors. Before ordering furniture, review the available dimensions, materials, care instructions, product details, and relevant shipping information.

Prices, promotions, product information, and availability may change as permitted by applicable law. If an error is identified, we will address it in accordance with applicable law, the status of the order, and the relevant website policies. These terms do not give us an unrestricted right to change an agreed purchase price or cancel an order without an appropriate basis.

3. Orders and Payments

When placing an order, review the items, quantities, prices, shipping details, and payment options shown during checkout. Follow the on-screen instructions to submit your order and complete payment.

Submitting an order, receiving a payment authorization, receiving an order confirmation, and shipment are distinct events. An order confirmation or payment authorization does not necessarily mean that the order has shipped. Order handling depends on the actual order status and the applicable checkout terms.

If an order cannot be fulfilled or an error affecting the order is discovered, the matter will be handled in accordance with applicable law and the relevant website policies. Payment, cancellation, and refund handling are subject to the applicable terms and the payment method used. We do not promise a specific time for funds to appear in your account after a refund is initiated.

4. Shipping Policy

We offer shipping throughout the United States. Orders generally require 1–3 business days to process. Under the published shipping terms, orders placed before 6:00 PM begin processing that day, while orders placed after 6:00 PM, on weekends, or on public holidays generally begin processing on the next business day. Beginning processing does not mean that an order ships that day.

Standard shipping costs $5.99 for orders below $150.00. Standard shipping is free for orders of $150.00 or more. The order-value calculation is subject to the published Shipping Policy.

Estimated transit time is generally 7–9 business days after shipment. The estimated overall timeframe is approximately 8–12 business days from the start of processing. These timeframes are estimates, not guaranteed delivery dates, and actual delivery may vary.

For complete information about processing, delivery estimates, shipping charges, tracking, delivery issues, and other shipping terms, please review the Shipping Policy .

5. Order Cancellation

You may contact customer service to request cancellation before your order ships. Whether a cancellation can be completed depends on the actual order and shipment status. A request is not confirmed until customer service confirms the result.

If an eligible order has not shipped, cancellation and any applicable refund will be handled under the published cancellation and refund terms. Orders that have already shipped generally cannot be canceled directly and may instead need to be handled through the return process, subject to eligibility.

For instructions and complete terms, please review the Order Cancellation Policy .

6. Returns, Exchanges, and Refunds

Return requests are generally required within 14 days of receiving an item, subject to the complete Return and Refund Policy and applicable law. Eligibility and handling may differ between ordinary returns and items that are damaged, defective, incorrect, or otherwise qualify under the policy.

Direct exchanges are not offered under the current published policy. Return shipping costs, return-label arrangements, item inspection, and refund handling are governed by the Return and Refund Policy. For ordinary returns, the customer may be responsible for disclosed and reasonable return shipping costs. For qualifying damaged, defective, or incorrect items, reasonable return shipping and handling fees are covered as described in that policy.

Eligible refunds are generally initiated within 1–3 business days after the returned item is received and reasonably inspected, unless applicable law requires otherwise. Refunds are normally issued to the original payment method, subject to the applicable policy and payment provider.

For eligibility requirements, return instructions, and complete refund terms, please review the Return and Refund Policy .

7. Privacy and Data Protection

Personal information is handled in accordance with the published Privacy Policy and applicable law. The information collected and how it is used or disclosed depend on the website's actual practices and the circumstances of your interaction with the website.

Please review the Privacy Policy for further information about personal information, cookies and similar technologies, data use, disclosures, and applicable privacy choices or rights.

8. Disputes and Applicable Law

Questions or concerns about an order or use of the website may be directed to customer service using the contact details below. Any dispute relating to website use or a purchase is subject to applicable law and any valid terms that govern the particular transaction.

These Terms of Service do not designate an exclusive court, select a governing-law jurisdiction, require arbitration, or waive a right to participate in legal proceedings. Any such provision, if adopted, must be separately reviewed and implemented in accordance with applicable law. Nothing in these terms limits rights or remedies that cannot lawfully be waived.

9. Changes to These Terms

We may revise these Terms of Service when website practices, services, or applicable requirements change. The revised terms will be published on this page. The application of any changes, including whether notice or acceptance is required, is subject to applicable law and the circumstances of the change.